From Request to Resolution, Streamlined.
Residents submit maintenance requests with photos and descriptions. Facility managers assign, track, and resolve with full transparency. Service providers get clear work orders.
Key Benefits
Photo-Attached Requests
Residents attach photos and videos to requests, eliminating ambiguity and speeding up diagnosis.
Smart Assignment
Auto-assign requests to the right service provider based on category, location, and availability.
SLA Tracking
Monitor response and resolution times against SLAs. Escalate automatically when deadlines approach.
Resident Request Submission
Explore the capabilities
Resident Request Submission
Simple in-app form with category selection, photo upload, and urgency level. No training needed.
How Service Request Handling Works
A simple, step-by-step process.
Resident Submits
Resident opens app, selects category, adds photos and description, sets urgency.
Auto-Assignment
System matches request to qualified provider. Manager can override if needed.
Provider Responds
Provider accepts, schedules visit, and updates status to in-progress.
Resolution & Rating
Provider marks resolved. Resident verifies and rates the service.
Frequently Asked Questions
Most setups are completed within 1-2 weeks, depending on the size of your property portfolio.
No. Haag works with your existing infrastructure. Smart hardware enhances the experience but is not required.
