Frequently Asked Questions

Haag Limited is a comprehensive facility management platform that helps property owners, managers, and residents manage their properties more efficiently. We cover everything from facility setup and visitor management to billing, payments, and smart meter integration.

Visit our Get Started page and choose the option that fits you — whether you're a property manager, resident, or service provider. Our team will guide you through onboarding.

Haag is currently available in Nigeria with expansion plans across Africa. Contact us if you'd like to see Haag in your market.

Haag works with or without smart hardware. Smart meters and QR scanners enhance the experience, but you can start with just the mobile and web apps.

Pricing is based on the number of units under management and the modules you activate. Contact our sales team for a custom quote tailored to your portfolio.

Yes, we offer a 30-day free trial with full access to all modules. No credit card required to start.

Yes. Residents can pay dues, utility bills, and service charges via card, bank transfer, USSD, or mobile money directly in the resident app.

Most properties are fully onboarded within 1-2 weeks. Larger portfolios may take longer. Our team handles data migration and staff training.

Yes. We support CSV bulk import for properties, buildings, units, and residents. Our team assists with data mapping and validation.

Yes. We provide on-site and remote training for facility managers, security personnel, and service providers. Resident onboarding is self-service via the app.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We are SOC 2 compliant and conduct regular security audits.

Data is stored on AWS infrastructure with multi-region redundancy. Primary data centers are in Ireland and South Africa.

Only authorized users within your organization can access your data. Haag staff access is strictly controlled and audited.

Our mobile apps are available on iOS (13+) and Android (8+). The web dashboard works on all modern browsers.

Core features like visitor check-in and service request submission work offline. Data syncs automatically when connectivity returns.

Yes. Facility managers can manage multiple properties from a single account. Residents are linked to their specific unit.