Lekki Gardens: From Manual Chaos to Digital Order
How a 1,200-unit residential estate in Lagos eliminated paper-based management and achieved 98% levy collection rate within 6 months of adopting Haag.
The Challenge
Lekki Gardens Estate, a premium 1,200-unit residential development in Lagos, was struggling with manual facility management processes. The estate management team relied on paper logbooks for visitor tracking, Excel spreadsheets for billing, and WhatsApp groups for service requests.
This led to significant challenges: levy collection rates hovered around 65%, service requests took an average of 5 days to resolve, and there was no centralized visibility into the estate's 40+ service providers.
The Solution
Haag implemented a phased rollout starting with the Facility Manager app and Resident app. The first phase focused on digital billing and payment collection, integrating Paystack and Flutterwave for multi-channel payments.
The second phase introduced visitor management with QR-coded check-in at all 3 estate gates, and the service request module replaced the WhatsApp-based system. Smart meter integration was added in phase three for the estate's 800 metered units.
Results
Haag transformed how we run this estate. Before, we were drowning in paper and WhatsApp messages. Now, everything is tracked, billed, and resolved in one system. Our collection rate went from 65% to 98% in six months.
